Recently I wanted to find out if my IP address is unique to me. I tested a few times and found that is is always the same, but I really wasn't sure if the IP was specifically mine or if they filtered a number of clients through the same IP. After talking with some others who know more about this than I do, I am pretty sure my IP is unique to me. But in my process, I sent an email to Verizon technical support through their web site and asked the question.
I got the following response. Did they even read my email? I've annotated the email below just for kicks.
Dear E. Stevenson,
Yes, that's right, most people call me "E period."
Thank you for contacting the Verizon eCenter. I have received your email dated January 18, 2007 regarding information you need from Verizon Online DSL tech support.
We apologize for the trouble you are having.
Well, I am not really having any trouble, I just have a technical question and figure the technical support group would be the best people to contact.
In order to provide you with the technical assistance required to resolve your issue, please contact our Verizon Online Technical Support team directly.
Hmmm...is email not direct enough? Are the smart technical support people only available by phone? Don't they have email?
To reach Verizon Online Technical Support, please dial (800)567-6789. Verify the 10-digit telephone number on which you have or wish to have Internet service, then say the name of the department.
A Verizon Online representative will be happy to assist you.
Aren't you a Verizon Online representative? If not, who are you and why did you get my email I sent to VERIZON?
For offline self-help, DSL customers can use Verizon Online's Support Center software, which should have been loaded on your computer during installation.
You can run the Support Center software to automatically check and fix many common Internet and e-mail problems. You can also find answers to frequently asked questions. Like, why do you have email support, if you then direct people to call? That is a frequently asked question I now have. Just look for and click on the Verizon Online Support Center software "question mark" icon located on your computer desktop or you may go to the following web site to download the software at no additional charge.
http://www.verizon.net/help
The Verizon Online Technical Support team to which we have referred you will be able to assist you. If you have any additional questions, please let us know. Yes, is my IP address specific to me.... We look forward to serving you. If you had just answered my question you would have served me and wouldn't need to look forward to it at a future time.Thank you for using Verizon. We appreciate your business.Sincerely,
Darlene
C'mon, we are pretty close. Can I call you "D period?"
Verizon eCenter
6 comments:
I agree, Verizon has horrible customer service. Their service has been further accentuated with the recent "Verizon can't do math" blogs. Customers of Verizon's dsl or FiOS service should plan on finding a different service to do business with.
Bandwidth Buyers Guide
I love Verizon & if you take more than 2 minutes & LOOK at your bill & realize there is a front & a back to each page, it all adds up, yes it is complicated, but they are regulated by the P.U.C. and they are FORCED to format their bills that way, I know, I worked there for over 10 years.
I hate Verizons customer service. They have a million prompts to go through and i cant stand it. They are sometimes rude also. I canceled my DSL with them and switched to a more usder friendly high speed internet provider. Check them out:http://t1-Service.net
verizon customer service , does that exist . i have cried, i have begged and still working with the company, i don't blame the workers, is a complete horror.
I also have a blog about verizon
http://ihate-verizon.blogspot.com/
I have a funny story. Once I called and was saying how my laptop won't keep connection, and either would our desktops. So they said "Okay we will check your connection" (about 20 minutes later) "Your internet connection is fine ma'am"
MY CONNECTION IS FINE?
Then how come I'm not connected?
All they told me was to reset my router and it would work.
No way did that work.
3 days later I had to buy a new router.
And to this day. I still lose connection.
And my laptop never stays connected.
I will be on it for work, and next thing you know, internet is out. Connect again, 30 minutes later, it goes off again.
So I'm figuring I'm switching to something else.
They say FIOS is the best?
Best with problems I say.
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